IT Systems Administrator
Position Summary: The Systems Administrator is responsible for general duties in the Information Technology Department. These duties include provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff and partners to effectively deliver services to Northland patients effectively and efficiently.
1. Installing and configuring hardware and software components to insure usability for end-user workstations and data center servers.
2. Compliance with established standards and procedures for systems installation and configuration.
3. Contribute to and maintain departmental standards for deployment.
Operations and Support
1. End-user support, including troubleshooting hardware and software issues.
2. Ensuring electrical safety standards are met.
3. Repairing or replacing damaged or nonfunctional hardware.
4. Backup security and system monitoring duties as assigned
4. Active Directory maintenance.
1. Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure or add new services as necessary.
2. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
3. Maintain data center environmental and monitoring equipment.
4. Performing tests and evaluations on operating system upgrades, new software and new hardware for end user deployment.
1. The Systems Administrator is part of a team within the Information Technology Department. The Systems Administrator will be a part of that team and will be expected to provide input into system and process improvements, along with technology innovations that will allow Northland Health Centers to provide an optimal environment for Northland staff to deliver quality health care to our patients.
2. The Systems Administrator will assist with projects from time to time for Information Technology deployment including pulling cable, cable terminations, and new IT closet installation and configuration at remote locations.
3. The Systems Administrator will support Telephony equipment and software within the organization.
4. The System Administrator will also support firewalls, switches and other networking equipment as experience and training will allow.
5. May be asked to perform other duties that align with NHC’s mission, including but not limited to participation on clinical committees, providing end user training, participation in Northland Quality Review efforts, and/or other activities.
Since the technology field is ever-changing, the Systems Administrator is expected to participate in learning opportunities as they become available. In addition, the incumbent is expected to demonstrate growth and development by successfully completing vendor certification programs.
1. Excellent communication skills
2. Attention to detail
3. Computer knowledge
4. Ability to organize and prioritize tasks
5. Ability to work under pressure and meet deadlines
6. Ability to work independently and as a team member
7. Obtain Certified Application Counselor certification within 30 days of hire
8. Demonstrate and maintain expertise in the eligibility and enrollment rules and procedures of the Marketplace
1. Ability to perform each position responsibility satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
2. Ability to understand that safety is a condition of employment. Unsafe acts or conditions will be reported to the supervisor or Site Coordinator.
3. Must be able to read, write and speak English.
Education and/or Experience:
1. High School diploma or equivalent, REQUIRED;
2. Bachelor’s degree in Computer Science or related field, PREFERRED
3. Previous System Administration experience with Linux/UNIX and Microsoft operating systems.
4. Professional IT Certifications preferred (A+, NET+, MCSE, etc.)
5. Familiarity with medical terminology is desired.
6. Coding skills a plus.
7. Knowledge of Active Directory and Group Policy Management a plus
8. Knowledge of Microsoft SharePoint a plus
License and / or Certification:
• Valid North Dakota Driver’s License
• Current Immunization Records
• Current PPD
1. Travel: Must be willing and able to travel between NHC health centers and have access to reliable transportation.
2. Work Hours: NHC locations have varying hours of operation. The Systems Administrator must be available to provide support for all locations as needed during evenings and weekends, as necessary. It is expected that the Systems Administrator will work forty hours per week with a schedule that is acceptable to the NHC IT Director and the CEO.
Appearance Standards: This position shall follow the appearance standards as outlined in the NHC Personnel Appearance Policy.
While performing the duties of this position, the employee is exposed to weather conditions prevalent at the time. The employee may experience exposure to dust, pollens, pollutants, fumes, and communicable diseases as related to the health care environment. The noise level in the work environment is usually moderate.